At HeyBae, we strive to provide high-quality adult toys that bring you pleasure and satisfaction. However, due to the intimate nature of our products, we are unable to offer refunds or exchanges on any items purchased from our online store.

Exceptions will be made in the event of broken or faulty products. If you receive a defective or damaged item, please contact us within 30 days of your purchase date, and we will be happy to issue a full refund. Please provide us with a detailed description of the issue and any relevant photos or evidence to expedite the refund process.

Please note that HeyBae reserves the right to assess and verify the condition of the returned item before processing a refund. Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs. Refunds will be issued to the original payment method used for the purchase.

In the case of items out of stock money will be refunded back to the original PayPal account it was received from.

We value your satisfaction and are committed to providing you with a positive shopping experience. If you have any questions or concerns, please contact our customer service team via email at [email protected]. Thank you for shopping with HeyBae! 🔞💕🔥

Please contact us for any additional information.